The Zambezi Safari and Travel Company Ltd 

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ATOL Protection

ATOL (Air Travel Organisers' Licensing) is a statutory scheme managed by the Civil Aviation Authority to protect the public from losing money or being stranded abroad because of the failure of air travel firms. The Customer Protection Group manages the ATOL System by licensing Air Travel Organisers, discounted ticket sales firms, and holding bonds of licensees. 

ATOL is the only protection scheme for "air holidays" sold by tour operators in the UK.

We are licensed by the Civil Aviation Authority and hold ATOL T7158.  The air holidays arranged by our company are ATOL Protected.  ATOL Protection extends primarily to customers who book and pay in the United Kingdom.  Click on the ATOL logo if you want to know more.

• In cases where we provide flights as a part of your safari you are protected under our ATOL licence, the flights which are supplied by another ATOL holder are protected under their bonds, the non-flight components under our regular Travel Trust Association scheme. 
• When no flights are included in your safari this is defined as non-licensable by the CAA and your safari is protected under our registration by the Travel Trust Association.

The payments you make for your flight are held by us within our TTA escrow account on behalf of the ATOL holder who is supplying your flight until the day we pay them.  The ATOL holder supplying the flight will issue an ATOL confirmation invoice which we in turn forward to you the consumer.  (We do not sell air tickets to or through Travel Agents, we are licensed to sell air tickets to the public directly.)
 

Home | Consumer Protection | Reservation Procedures
Travel Trust Association | ATOL | Contact
Last update 23 October 2008